Please see the video below on how to deposit:
Or follow our step-to-step guide:
Select "Cash" on your cashier
Select the "Prompt Pay" option
Enter the deposit amount and ID number
Scan the QR code to complete the deposit
The deposit should then be received in the account. Deposits are typically instant, with the funds appearing in your account within a few minutes.
If the system is informing you that the deposit was rejected, please do not worry. Have a look at the below possible issues you may encounter and how to resolve it:
Insufficient Funds
Your account or wallet does not have enough funds to complete the deposit. Please top up your wallet or use an alternative payment method.
Name Mismatch
The name on your bank account does not exactly match the name registered on your gaming account.
Expired or Invalid QR Code
If the QR code was not scanned within its valid time window or was altered, the transaction may fail automatically.
Bank Maintenance or Downtime
If your bank or the payment gateway is undergoing maintenance, the transaction could be interrupted or fail to process.
Failed but Deducted
If the transaction shows as failed but the funds were still deducted, please contact our support team.
Need additional help with your deposit?
If you have any questions or are experiencing issues with your deposit, please contact our support team. We're here to assist you and resolve any doubts you may have.
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