ZaloPay lets you make fast, real-time deposits without the need for complex bank details. The mobile-friendly interface makes it easy to deposit funds with just a few taps, and real-time transaction notifications and strong security features give you peace of mind while playing.
How to make a deposit
Step 1: Select "Cash" on your cashier
Go to the Deposit tab in your cashier and select CASH (Cards, banks and more).
Step 2: Select the "ZaloPay" option
Step 3: Enter the deposit amount and Citizen Identity Card number
Choose one of the preset amounts or enter a custom amount, add your Vietnam Citizen Identity Card number, then click Set Amount.
Step 4: Capture a screenshot of the QR code
Step 5: Log in to ZaloPay and scan the QR code
Open the ZaloPay app, use the QR scanner (or load the screenshot from your photos), and scan the code to start the payment.
Step 6: Verify the details and press continue
Check the amount and recipient, then tap Tiếp tục (Continue).
Step 7: Reconfirm the details and confirm
Review the details one more time, then tap Xác nhận (Confirm).
Step 8: The payment has been successfully executed
That's it, you're ready to go! 🎉
How long does it take?
Standard processing | Deposits are typically instant, with funds appearing in your account within a few seconds to a few minutes. |
Service disruptions | In case of disruption with the service it might take from 15 minutes up to 24 hours. Please contact support if you did not receive your deposit after that time. |
Why was my deposit rejected?
If the system says your deposit was rejected, don't worry. Here are the most common causes and how to resolve them:
Insufficient funds
Your account or wallet does not have enough funds to complete the deposit. Please top up your wallet or use an alternative payment method.
Name mismatch
The name on your bank account does not exactly match the name registered on your gaming account.
Expired or invalid QR code
If the QR code was not scanned within its valid time window or was altered, the transaction may fail automatically.
Bank maintenance or downtime
If your bank or the payment gateway is undergoing maintenance, the transaction could be interrupted or fail to process.
Failed but deducted
If the transaction shows as failed but the funds were still deducted, please contact our support team.
Need more help?
If you have any questions or are experiencing issues with your deposit, please contact our support team. We're here to assist you and resolve any doubts you may have.