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How to Deposit with M-Pesa

This article details how to place a cash deposit via M-Pesa, a fiat payment provider available in Kenya.

Bailey avatar
Written by Bailey
Updated over a week ago

HOW TO DEPOSIT:

Please see the below video on how to deposit here, or follow our step by step guide:

  1. Select “Cash” on your cashier

  2. Select “M-Pesa”

  3. Add the Deposit amount and Kenyan ID number:

  4. Enter the M-Pesa Pin:

  5. The deposit stands officially confirmed:





How much time until my transaction is processed?

  • Deposits are typically instant, with funds appearing in

    your account within a few seconds to a few minutes.

  • In the event of a service disruption, processing may

    take from 10 minutes up to 24 hours. If your deposit

    has not been credited after this period, please reach

    out to our support team for further assistance

Why was my deposit rejected?

If the system is informing you that the deposit was rejected, please do not worry. Have a look at the below possible reasons for rejection and how to resolve it:

  • Insufficient Funds:

    • Your account or wallet does not have enough funds to complete the deposit. Please use an alternative payment method.

  • Transaction Limit Exceeded:

    • M-Pesa may have daily, weekly, or per-transaction limits that were exceeded.

  • Unregistered/Inactive account:

    • The M-Pesa account is not active, not verified, or not registered to the correct name.

  • Session Timeout/User Abandonment:

    • If the customer does not complete the authentication or takes too long during the login/OTP step, the payment will fail.

  • Failed but Deducted:

    • If the transaction shows as failed but the funds were still deducted, please contact our support team.

  • Need additional help with your deposit?

    • If you have any questions or are experiencing issues with your deposit, please contact our support team. We're here to assist you and resolve any doubts you may have.

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