Why use bank transfer?
Instant transfers: with systems like NIBSS Instant Payment (NIP), many bank transfers are processed in real time.
24/7 access: mobile apps, USSD codes, and internet banking let you transfer money any time, including weekends and holidays.
Secure platforms: banks use encryption, two-factor authentication (2FA), and real-time fraud monitoring.
How to make a deposit
Step 1: Select "Cash" on your cashier
Go to the Deposit tab in your cashier and select CASH (Cards, banks and more).
Step 2: Select the "Instant bank transfer" option
Step 3: Enter the deposit amount and click "Deposit"
Choose one of the preset amounts or enter a custom amount, then click Deposit to proceed.
Step 4: Copy the bank details shown
You'll see the account name, account number, bank name, and exact amount for your transfer. Use the Copy button to avoid typos, then make the transfer with your bank's mobile app or internet banking.
⚠️ Important:
Deposit the exact amount shown within 30 minutes. Transfers after the time limit or with a different amount will not be successful.
Your order will be confirmed automatically once payment is received.
Do not close or refresh the page.
Step 5: Transaction is successful
That's it, you're ready to go! 🎉
How long does it take?
Standard processing | Deposits are typically instant, with funds appearing in your account within a few seconds to a few minutes. |
Service disruptions | In case of disruption with the service it might take from 15 minutes up to 24 hours. Please contact support if you did not receive your deposit after that time. |
Why was my deposit rejected?
If the system says your deposit was rejected, don't worry. Here are the most common causes and how to resolve them:
Insufficient funds
Your account or wallet does not have enough funds to complete the deposit. Please top up your wallet or use an alternative payment method.
Card or bank issues
The bank might require 3D Secure verification or other security checks.
Limits exceeded
The bank or card might have daily or monthly transaction or deposit limits.
Mismatch in currency or location
If the payment is cross-border or in a different currency than expected, there could be restrictions.
Technical or system errors
Connectivity or server issues could cause rejection.
Failed but deducted
If the transaction appears as failed but the funds have been deducted from your account, please allow up to a few hours for the automatic reversal process to complete (typically within 30 minutes). If the amount is not refunded within this timeframe, please contact customer support for further assistance.