We offer instant BTC deposits at Roobet meaning if your BTC deposit qualifies, we're able to credit your deposit while it's still unconfirmed on the network. This allows you to play with your deposit the moment we receive it without any delays!
However, in order to withdraw or tip, we require that all deposits are confirmed, 1 confirmation for Bitcoin/Litecoin and 3 confirmations for ETH before transferring your funds in order to ensure the deposit has been fully completed and received. This means that at times, if you have recently deposited, you may have to wait for the blockchain to finish confirming your most recent deposit before you are able to withdraw.
The confirmations are an automatic process completed within the network which every single transaction goes through. The time they take is fully dependent on the state of the network (if it’s congested, under heavy demand, it can cause transactions taking longer to confirm) as well as the fee used on the transaction (higher fee = faster confirmation). There is nothing you have to do in order to get your transaction confirmed, it is entirely automated, which also means there is nothing we can do to speed this process up either.