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How to find your 8-digit Interac Reference Number
How to find your 8-digit Interac Reference Number

This article will detail how to find your 8 Digit Reference Number for deposits from Interac

Caroline avatar
Written by Caroline
Updated over a week ago

All 8 digit reference numbers from Interac will start with the letters "CA", followed by 6 case-sensitive letters and numbers.

Example: CA123aBc

Depending on your bank, the reference number can be found differently. It’s usually in the email you receive after making the depo transfer, as per the example below:

If this has not been provided via Interac email or Online Banking confirmation, Reference Numbers must be recovered through the sending bank’s Online Banking & Technical Support department in charge of Interac Investigations; this may also be referred to by some financial institutions as the “Acxsys Payment Reference Number”.

For some banks:

  • RBC: Confirmations are sent via RBC’s WEBSITE version of Online Banking, via the Customer Service Message/Alert Centre; if the Reference is not listed, they must contact RBC through “Send a Secure Message” on the Message Centre and ask for all e-Transfer information including the “Acxsys Payment Reference #"

Additional ways to potentially find this information:

  1. Log into Online Banking

  2. Click on “Message/Alerts”

  3. Click on “Send a Secure Message”

  4. Choose to send the message to “RBC Royal Bank”

  5. Write out message that you are requesting all e-transfer information including specifically the “Access Payment Reference #”

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