FAQ:
"What happened to my old rewards? I had $XX unclaimed built up in my upcoming Daily/Weekly/Monthly."
ALL of your previous old unclaimed rewards (Daily, Weekly, Monthly) are available for immediate claim. You begin earning on the new rewards system automatically.
"I was max tier rewards, why am I "reset"?"
The "Beginner" level's rakeback and rewards %s are higher than max tier on the old system - you earn even higher percentages now, regardless of your previous level.
If you started on Tier 10 of the new rewards system, you would miss out on all of the level-up bonuses. Plus rewards have been effectively DOUBLED, so Beginner on the new system is better than Tier 10 on the old system in terms of rakeback / cashback %s.
"How long do I have to claim my old unclaimed rewards?"
All old unclaimed rewards will be available for immediate claim in the new system for a minimum of 60 days.
"What are my rank up bonuses based on?"
Rank up bonuses will vary from player to player based on a variety of factors including, but not limited to, the wager activity, game category, and performance since last bonus."
Our new Rewards system now provides 4 different rewards claimable in different intervals based on your activity over different lengths of time, as well as a "vault" giving you an additional 3 claimable rewards per day! These are broken up into 4 different sections, along with the vault:
Instant Rakeback: This is a percentage of your amount wagered, claimable every 30 minutes that will never expire! Once claimed, part of this is added instantly to your balance, and part goes into your vault, claimable as part of your 3 vault claims per day.
Daily Bonus: This reward will accumulate for up to 72 hours, but can be claimed every 24 hours at Midnight UTC. Once claimed, a percentage is added instantly to your balance based on your level, and a percentage goes into your vault calendar claimable over 7 days.
Weekly Bonus: This reward is released every Saturday at 7 PM EST/Midnight UTC. Once claimed, a percentage is added instantly to your balance based on your level, and a percentage goes into your vault calendar claimable over 14 days.
Monthly Bonus: This reward is released on the 1st of every month at Midnight UTC. Once claimed, a percentage is added instantly to your balance based on your level, and a percentage goes into your vault calendar claimable over 14 days.
The Vault: The Vault is a new system that is available to be claimed 3 times per day, every 8 hours starting at 12:00 AM UTC and the rewards will expire in 24 hours from the time that collection is unlocked.
If these are not claimed by the next time that you have a reward available, they will expire.
Additionally, there are now level-up bonuses that you receive for wagering and levelling up your account to the next level! The higher the level, the higher the bonus!
Rakeboosts are additional boosts to your Instant Rakeback claim that unlock from completing certain actions on your account, giving you even better rewards for your activity!
Rakeboosts are activated when:
On Signup (+10% welcome boost for 24 hours)
On Rank up (+10% for 60 minutes)
Claiming rewards:
Daily (+10% for 60 minutes)
Weekly (+10% for 60 minutes)
Monthly (+10% for 60 minutes)
Vault Calendar (+15% for 60 minutes)
Affiliate Code Redemption (+20% for 72 hours)
Rakeboosts do not stack or queue; if another rakeboost is activated, it runs in parallel but the boost percentages do not stack, you will only ever have the highest percentage at any given time.
We are giving more money away than we ever have before, and as long as you are active you will have something to claim every 30 minutes!
If you had any Roowards due on our previous system, those are claimable NOW by finding the "Old Roowards" button and clicking "Claim". If you don't have any Roowards that were previously due, start enjoying the new system right away!
